Our certifications

The quality of our processes, verified and certified by an independent third party.

ISO 9001:2015 certificates of Outsourcing Group SRL issued by IMQ and IQNet

IMQ Certified mark - Quality Management System ISO 9001:2015 of Outsourcing Group SRL

IQNet Recognized Certification mark - international recognition of the ISO 9001 certification

Outsourcing Group SRL — Quality Management System certified UNI EN ISO 9001:2015 by IMQ (certificate no. 0536.2026), with international IQNet recognition.

Outsourcing Group SRL has achieved certification of its Quality Management System in compliance with the UNI EN ISO 9001:2015 standard, issued by IMQ, one of the leading certification bodies in Europe.

The certification (certificate no. 0536.2026) covers the provision of digital back office, contact center and customer support services, and is the guarantee — verified by an independent third party — of the reliability and quality of our work.

Thanks to IMQ's membership in the international IQNet network, the certification is recognized internationally by the certification bodies belonging to the network.

What being ISO 9001 certified means

ISO 9001 is the international reference standard for Quality Management Systems. It defines the requirements an organization must meet to ensure structured, monitored processes oriented towards continuous improvement.

For our clients it means relying on a partner that operates according to documented and periodically audited procedures: consistent service quality, traceability of activities and a concrete focus on customer satisfaction.

Certification details

Standard: UNI EN ISO 9001:2015
Certified activities: Provision of digital back office, contact center and customer support services
Certification body: IMQ S.p.A.
Certificate no.: 0536.2026
First issued: 14/05/2026
Expiry: 13/05/2029

Download the certificates

The certificates are available in PDF format. Their validity can be verified at any time via the QR code on the IMQ certificate.

IMQ Certificate — ISO 9001:2015Certificate no. 0536.2026 issued by IMQ S.p.A.Download PDF

IQNet CertificateIQNet attestation no. IT-156455-0536.2026Download PDF

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Frequently Asked Questions

What are the main benefits of outsourcing digital services?

Outsourcing allows you to reduce operational costs, access specialized skills, ensure constant regulatory compliance, and quickly scale resources according to business needs, without investments in infrastructure or internal training.

How long does it take to activate outsourcing services?

It depends on the project's complexity. For standard services such as data management or contact center, activation can happen within 2-4 weeks. For more complex projects requiring administrative process customization or document integration, it can extend to 4-6 weeks.

How do you differentiate from a simple external support service?

Unlike a traditional call center, Outsourcing Group operates as a true extension of your company's internal departments.
Our team is directly informed by the client on the procedures to manage - for example, SPID activation, digital signatures, or PEC - ensuring precise and consistent responses aligned with service standards.
In this way, we relieve the organization from complex operational activities, ensuring continuity, quality, and full adherence to business processes.

Are your services scalable based on our needs?

Absolutely yes. Scalability is one of the main advantages of outsourcing. We can increase or reduce dedicated resources quickly, adapting to seasonal peaks, new projects, or business variations, always guaranteeing the agreed service level.

Have more questions?

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